Shipping Policy

(626) 775 5220

Shipping Policy

SHIPPING
Order will be shipped out within two business day after order is received from our warehouse in Monrovia, California. We ship orders via United States Postal service for shipping addresses in the U.S.A. No order will be shipped on Saturday and Sunday. Shipping charges will be calculated based on the quantity of products ordered, and it will show at the check out page when placing an order. If customer requires rush delivery, the customer may call us or email us for a special arrangement. Expedited shipping charges will be charged and calculated according to courier's delivery schedule. According to United States Postal Service's delivery schedule, domestic shipping takes 3 - 5 business days shipping to customer's location in the states.

SHIPPING METHOD

We only use US Postal Service to ship orders, customer is reminded that the United State Post Office do not guarantee exact delivery dates and may delay the order's delivery. We, the shipper, cannot control US post office's operation. Therefore, if the order have deadline to receive, the customer has to call us to confirm for more delivery detail. In case, the order is not received by a customer for more than 30 days from the ship out date, we will first refund the entire amount to customer and then investigate the case. If customer eventually receives the goods, customer has to repay for the order.

ORDER CANCELLATION

We will accept order cancellations as long as the order has not been shipped out from our company. Once the order has been shipped, the order can be returned by following the return procedure as stated above.

OUT OF STOCK
Once a customer has placed an order successfully on our website, there should not be any problems to receive the items ordered. In the case that an item has been sold out or running out of stock from our inventory, we will contact customer if they want to cancel the order or ship whatever quantity we have in stock and refund the short shipped item to them.

PRICING
From time to time, we may adjust the price of the items without notifications. Whenever the order has been placed, the adjusted price will not affect the price on their order.

SALES TAX FOR CALIFORNIA CUSTOMERS
If you are a California customer with a California resale certificate, you may be waived for sales tax. To waive the sales tax, fax or email us a copy of your resale certificates before placing an order so that the California tax can be excluded. If you have already placed your order, please email us or call us the resales certificate to us for a refund request of California sales tax . Our phone number is (626) 775 5220, and our email address is sales@queenson.com

CURRENCY
All monetary values shown on this website are in US dollar currency.

RIGHTS OF CHANGING SHIPPING POLICY
We reserves the right to change the shipping policies from time to time at our discretion. Please review this page to determine the most current policies.