Return Policy
Return Policy
RETURN If, for any reason, the customer is not satisfied with
the purchase, we shall accept returns or exchange within 14 days from
the date of receipt of goods, no questions asked. We shall refund the
full amount of the goods, minus the shipping charge, to customers within
4 days from receipt of returned goods. Shipping charges for returned
merchandise is to be paid by the customer. Items that have been used
will not be accepted for return and any refund. To obtain an acceptance
of return, customers have to contact us either by phone or email
within 14 days from the date of receipt of goods. The customer must
request a return merchandise authorization number (RMA#) before
returning the merchandise. Returns will be rejected without a RMA
number. After obtaining an RMA#, the returned goods must be shipped out
within 5 working days. To protect the customer's interest, the customer
is suggested to add "delivery confirmation" on their return postage when
returning the package. In the case that there is a defect found on our
merchandises, customers must call or email us to request a replacement
of goods or a refund. However, defects must be reported within 3 days
from date of receipt of goods. We shall be responsible for the return
shipping charges for the defective merchandise.